Support at Home reforms start soon

ByJen Mackinder

Here’s what it means for you

The Australian Government’s new Support at Home reforms begin next week, on 1 November 2025. The good news is that 3Bridges has already been working under the new model since 1 July 2025. This means your care will continue just as it is now, with no interruptions. You will automatically move into the Support at Home program from 1 November.

If your Home Care Package was assessed after 12 September 2024, there may be some small updates to your plan, but don’t worry, we will walk you through them.

What’s changing from 1 November

Your funding

  • No money lost: Any unspent funds you have will move across with you and can still be used for your services.
  • Quarterly payments: Instead of being paid daily, your funding will now come in quarterly. The total amount does not change.
  • More flexibility: You will be able to roll over up to $1,000 or 10% of your quarterly budget (whichever is higher) to help cover any extras when you need them.
  • Co-contribution: The Government is still finalising details around co-contributions. We will share updates as soon as they’re available.

Assistive Technology

There is also a stronger focus on assistive technology, things that help you stay safe and independent at home, like mobility aids, communication devices, or home safety equipment.

👉 Learn more about Assistive Technology here.

What applies to you

To make things clearer, below is a simple breakdown depending on when your Home Care Package was approved.

If your package started before 12 September 2024

You will automatically move to the Support at Home program on 1 November 2025.
Your existing services, care plan, and funding level will continue without change. We will update your plan details in the new system for you; there is nothing you need to do.

Key points:

  • Your funding and services remain the same.
  • You keep all your unspent funds.
  • You will start receiving funding quarterly (instead of daily).

If your package was approved after 12 September 2024

You will transition under the updated Support at Home settings. That means a few small differences in how your budget is structured and how funding is allocated, but our team will go through all of this with you directly.

Key points:

  • You will move automatically to the new system on 1 November 2025.
  • Some services may have new classifications or budget categories.
  • We will help you review your care plan so everything continues smoothly.

If you’re new to 3Bridges (joining from 1 November 2025)

Welcome! You will begin your services fully under the new Support at Home model.
This means your plan, budget, and service delivery will already be aligned with the most up-to-date system and guidelines.

Key points:

  • Your funding will start under the new quarterly model.
  • You will have full flexibility with your budget from day one.
  • Our Client Relationship team will support you with setup and service planning.

Thinking of changing providers?

If you’re considering switching providers, it’s important to know you don’t need to rush.
Your care and funding will move with you, so take the time to find the right provider for your needs.

At 3Bridges, we make the transition simple:

  • We will guide you through the transfer process step-by-step.
  • Your existing budget and unspent funds can come across with you.
  • We will help you review your services to make sure they suit your goals and preferences.

If you’d like to discuss joining 3Bridges or what a change might look like for you, our team is here to help.

📞 Call 1300 327 434 or contact us online.

Stay up to date

If you’d like to read more from the Department of Health and Aged Care, visit:

Need help?

If you have any questions or want to talk about what these changes mean for you, please contact your Client Relationship Coordinator or call us on 1300 327 434.

Similar Posts