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Respect for Others and Zero Tolerance of Aggressive Behaviour

3Bridges has a longstanding history of local community support and engagement, and we continue to maintain strong and meaningful relationships with people in our community. 

Our staff and volunteers adhere to a Workplace Code of Conduct and Behaviour which ensures wetreat members of the public, our colleagues and clients with respect, fairness, and consistency. Our team members are expected to be courteous and sensitive to the needs of others and provide all necessary and appropriate assistance as is practicable.

We follow several established policies, code and procedures which preserve client rights, decision making and choice. These procedures are reinforced in legislation, regulation, and accreditation standards.

Our Expectations of Our Customers and Clients

As an employer we are committed to providing a safe environment for our staff and volunteers.

We request that customers and clients treat us with mutual respect.

On the rare occasion when a client or customer acts aggressively towards a staff member, volunteer, or other client we will act immediately to de-escalate the situation. 

If any customer or client displays aggressive behaviour our staff and/or volunteer/s will:

  • immediately request the customer or client cease behaving in an aggressive way. This will include a verbal warning for the behaviour to cease;
  • if the behaviour continues, our staff and/or volunteer/s will remove themselves from the situation by either terminating a call, physically removing themselves from the situation or asking the person to leave;
  • record the incident using our customer complaints procedure and the matter will be reviewed and assessed by a 3Bridges independent manager;
  • where applicable, the staff member and/or the volunteer/s will follow behaviour management plans as provided; and,
  • action may include a warning, denial of service or a report being made to the relevant authority (e.g. NSW Police Force).

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We acknowledge the Traditional owners of the land on which we meet, walk, work and live. We acknowledge the elders past and present and the care they have given this country.

Registered training organisation

3Bridges Community Limited
3Bridges Community is registered as a charity with the Australian Charities and Not-for- profits Commission

ABN: 96039601269 | ACN: 607053127 | RTO 41056 | Builders Licence No. 298633C. Our organisation has been certified by BSI to ISO 9001:2015 and NSW Disability Services Standards under certificate numbers FS537478 and 632737.

Excellence – We Value Quality
3Bridges Community is committed to providing quality services in a professional and consistent manner that meets its customers’ requirements. 3Bridges Community prides itself on providing innovative solutions to customer service requirements. The company strives to meet customer expectations and seek to provide a high standard of service at all times which meets the relevant statutory requirements.