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Grievance and Complaints Management Policy

3Bridges Community Limited (3BC) recognises the value and importance of client input and feedback on services as a vital process for continuing improvement. Grievances and complaints are taken into account in all evaluations of services as to the quality of service provision.

It is recognised that some 3BC programs have additional requirements and this policy should be read in conjunction with service specific policies and procedures. 3BC Board has therefore developed clear guidelines for team members in grievance and complaints management.

The purpose of this policy is to provide team members with a clear process to follow when handling a grievance or complaint.

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We acknowledge the Traditional owners of the land on which we meet, walk, work and live. We acknowledge the elders past and present and the care they have given this country.

Registered training organisation

3Bridges Community Limited
3Bridges Community is registered as a charity with the Australian Charities and Not-for- profits Commission

ABN: 96039601269 | ACN: 607053127 | RTO 41056 | Builders Licence No. 298633C. Our organisation has been certified by BSI to ISO 9001:2015 and NSW Disability Services Standards under certificate numbers FS537478 and 632737.

Excellence – We Value Quality
3Bridges Community is committed to providing quality services in a professional and consistent manner that meets its customers’ requirements. 3Bridges Community prides itself on providing innovative solutions to customer service requirements. The company strives to meet customer expectations and seek to provide a high standard of service at all times which meets the relevant statutory requirements.