This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
To achieve this qualification, the candidate must also have completed 16 units and 100 hours of work placement as per the ‘Assessment Requirements’ of the Qualifications Package.
Core units (8)
|CHCCCS007||Develop and implement service programs|
|CHCCOM003||Develop workplace communication strategies|
|CHCDEV002||Analyse impacts of sociological factors on clients in community work and services|
|CHCDIV003||Manage and promote diversity|
|CHCLEG003||Manage legal and ethical compliance|
|CHCMGT005||Facilitate workplace debriefing and support processes|
|CHCPRP003||Reflect on and improve own professional practice|
|HLTWHS004||Manage work health and safety|
|BSBHRM506||Manage recruitment selection and induction processes|
|BSBINN601||Lead and manage organisational change|
|BSBMGT502||Manage people performance|
|BSBPMG514||Manage project cost|
|CHCAGE001||Facilitate the empowerment of older people|
|BSBFIM501||Manage budgets and financial plans|
|HLTAID003||Provide first aid|
- Diploma of Community Services (Case Management)
- Diploma of Community Services (Social Housing)
- Diploma of Community Services (Statutory & forensic child, youth & family welfare)