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Making the tough decisions

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3Bridges Community volunteers are the heart of our organisation, we rely on their passion, generosity and their commitment to our families, carers and individuals. As the reality of COVID-19 became more real, the decision had to be made to stand down our wonderful volunteers immediately.

Making the tough decisions

Looking back I am proud that we did this with clarity and direction, protecting the very people that spend their spare time caring for others.

Under our CEO’s leadership we called in all the key staff across the business to communicate and reassure; that was our primary goal; communicate and reassure. The situation we faced was unprecedented, there was no script and everyone was trying to implement best practice in a pandemic that was totally unknown.

What worked so well in my view, was the willingness of our staff to get in there and get the job done. We did away with lengthy consultations, kept ourselves informed through the various mediums of communication and shared that information in a timely manner. 

What also worked well was the continued connection between the program coordinators, volunteer coordinator and their volunteers through weekly emails, phone calls and text messages; simple things that reminded our volunteers we are still here and we will get through this together.

We connect with you every step of the way

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We acknowledge the Traditional owners of the land on which we meet, walk, work and live. We acknowledge the elders past and present and the care they have given this country.

Registered training organisation

3Bridges Community Limited
3Bridges Community is registered as a charity with the Australian Charities and Not-for- profits Commission

ABN: 96039601269 | ACN: 607053127 | RTO 41056 | Builders Licence No. 298633C. Our organisation has been certified by BSI to ISO 9001:2015 and NSW Disability Services Standards under certificate numbers FS537478 and 632737.

Excellence – We Value Quality
3Bridges Community is committed to providing quality services in a professional and consistent manner that meets its customers’ requirements. 3Bridges Community prides itself on providing innovative solutions to customer service requirements. The company strives to meet customer expectations and seek to provide a high standard of service at all times which meets the relevant statutory requirements.