It is essential that those working closely with older people have sufficient clarity and resources to identify and respond to abuse. There are essentially five stages to identifying and responding to abuse, as follows;
In all cases, individuals should follow their agency’s policies and procedures.
All agencies with significant interface with older people through service delivery are required to have a policy and procedures on abuse of older people. At a minimum, the policy and procedures should address the following:
If a crime is suspected, there should be a coordinated approach to any investigation or intervention, involving NSW Police and any other relevant authorities.
Anyone who has reasonable grounds to believe that an adult with disability or older adult is subjected to, or at risk of, abuse, neglect or exploitation can the Ageing and Disability Abuse line. Reporters can be anonymous, have protections under the law and can be made to the helpline by phone on 1800 628 221 (Mon to Fri 9 - 5) or email via www.ageingdisabilitycommission.nsw.gov.au
We connect with you every step of the way
3Bridges Community Limited
3Bridges Community is registered as a charity with the Australian Charities and Not-for- profits Commission
ABN: 96039601269 | ACN: 607053127 | RTO 41056 | Builders Licence No. 298633C. Our organisation has been certified by BSI to ISO 9001:2015 and NSW Disability Services Standards under certificate numbers FS537478 and 632737.
Excellence – We Value Quality
3Bridges Community is committed to providing quality services in a professional and consistent manner that meets its customers’ requirements. 3Bridges Community prides itself on providing innovative solutions to customer service requirements. The company strives to meet customer expectations and seek to provide a high standard of service at all times which meets the relevant statutory requirements.