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Feedback & Complaints

Your feedback is important.

We welcome and encourage feedback about 3Bridges.

We will treat you fairly and with respect, we will listen to you and take care with any information you give us because your opinion matters. If you would like to know more about how we handle your information, please see our Privacy Policy.

We are happy to assist you with submitting your feedback and how you can share your feedback with organisations outside of 3Bridges.

How can you provide feedback?

You can:

  • Call 1300 327 434 and talk to a 3Bridges team member or ask to speak with your case manager. We encourage you to include a support person to be involved in any interactions.
  • Write a letter or send an email to your service contact, like a case manager or team leader/manager to 1/72 Carwar Avenue, Carss Park, NSW 2221.
  • Send an email directly to feedback@3bridges.org.au.

What happens when you make a complaint to 3Bridges?

  • It is taken seriously and confidentially
  • The matter is treated with respect and transparency and we will keep in contact with you on progress on the investigation
  • All necessary supports and assistance are provided
  • Your services will not be affected if you make a complaint
  • Action will occur within 24 hours of report and outcome within 7 days
  • An agreement on how to make things better will be made
  • We will improve our service performance and practices at every opportunity
  • We offer a sincere apology when a person is unhappy with any aspect of our services
  • We will support you to seek external supports if you are dissatisfied with our complaints process/outcome

At 3Bridges we will assess and resolve complaints in a fair, efficient and timely manner.

If you are not satisfied with the way your complaint has been handled, you can contact a related external agency. See more information below:

AGED CARE SERVICES

Aged Care Quality and Safety Commission
1800 951 822

DISABILITY & NDIS SUPPORT

NDIS Commission
1800 035 544

Commonwealth Ombudsman
1300 362 072

DISABILITY ADVOCACY FINDER

Visit website at Older Persons Advocacy Network – OPAN – Australia wide support

DISCRIMINATION

Anti-Discrimination Board of NSW         
1800 670 812

UNHAPPY WITH PAID SERVICE

NSW Fair Trading
13 32 20

Australian Competition & Consumer Commission 1300 302 502

HUMAN RIGHTS

Australian Human Rights Commission
1300 369 711
1800 620 241 (TTY)

OSHC & YOUTH SERVICES

NSW Ombudsman Office
1800 451 524

NSW Dept of Education & Communities
1800 619 113

We connect with you every step of the way

Call 1300 327 434