Tell us what you think?

Feedback and complaints

Please feel free to give us feedback whether it is a complaint, compliment or a question.

3Bridges welcomes any form of feedback, as this is a means of improving our services, supports and systems.

Ways you can provide feedback:

What happens when you make a complaint to 3Bridges?

  • It is taken seriously and confidentially
  • The matter is treated with respect and transparency and we will keep in contact with you on progress on the investigation
  • All necessary supports and assistance is provided
  • Your services will not be affected if you make a complaint
  • Action will occur within 24 hours of report and outcome within 7 days
  • An agreement on how to make things better will be made
  • We will improve our service performance and practices at every opportunity
  • We offer a sincere apology when a person is unhappy with any aspect of our services
  • We will support you to seek external supports if you are dissatisfied with our complaints process/outcome

At 3Bridges we will assess and resolve complaints in a fair, efficient
and timely manner.

If you are not satisfied with the way your complaint has been handled, you can contact a related external agency.

Helpful resources

Contact 3Bridges
Client and Customer Feedback Form

Aged Care Services:

Aged Care Quality and Safety Commission

1800 951 822

Disability and NDIS support:

NDIS Commission1800 035 544

Commonwealth Ombudsman1300 362 072

Disability Advocacy Finder

Visit website here


Anti-Discrimination Board of NSW         

1800 670 812

Unhappy with a paid service: 

NSW Fair Trading13 32 20
Australian Competition & Consumer Commission (ACCC)1300 302 502

Human Rights:

Australian Human Rights Commission
1300 369 711

TTY1800 620 241

OSHC and Youth Services: 

NSW Ombudsman Office

1800 451 524

NSW Dept of Education & Communities

1800 619 113

We connect with you every step of the way

Contact us