Please feel free to give us feedback whether it is a complaint, compliment or a question.

3Bridges welcomes any form of feedback, as this is a means of improving our services, supports and systems.

Ways you can provide feedback:

What happens when you make a complaint to 3Bridges?

• It is taken seriously and confidentially
• The matter is treated with respect and transparency and we will keep in contact with you on progress on the investigation
• All necessary supports and assistance is provided
• Your services will not be affected if you make a complaint
• Action will occur within 24 hours of report and outcome within 7 days
• An agreement on how to make things better will be made
• We will improve our service performance and practices at every opportunity
• We offer a sincere apology when a person is unhappy with any aspect of our services
• We will support you to seek external supports if you are dissatisfied with our complaints process/outcome

At 3Bridges we will assess and resolve complaints in a fair, efficient
and timely manner.

If you are not satisfied with the way your complaint has been handled, you can contact a related external agency.