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Feedback and complaints

Please feel free to give us feedback whether it is a complaint, compliment or a question. 

3Bridges welcomes any form of feedback, as this is a means of improving our services, supports and systems. 

Ways you can provide feedback:

Ways to Provide Feedback

What happens when you make a complaint to 3Bridges?

  • It is taken seriously and confidentially
  • The matter is treated with respect and transparency and we will keep in contact with you on progress on the investigation
  • All necessary supports and assistance is provided
  • Your services will not be affected if you make a complaint
  • Action will occur within 24 hours of report and outcome within 7 days
  • An agreement on how to make things better will be made
  • We will improve our service performance and practices at every opportunity
  • We offer a sincere apology when a person is unhappy with any aspect of our services
  • We will support you to seek external supports if you are dissatisfied with our complaints process/outcome

At 3Bridges we will assess and resolve complaints in a fair, efficient 
and timely manner. 

 

If you are not satisfied with the way your complaint has been handled, you can contact a related external agency. 
 

Aged Care Services:

Aged Care Quality and Safety Commission

1800 951 822

Disability and NDIS support: 

NDIS Commission - 1 800 035 544

Commonwealth Ombudsman 1 300 362 072

Disability Advocacy Finder 

Visit website here

Discrimination:

Anti-Discrimination Board of NSW         

1800 670 812

 

Unhappy with a paid service: 

NSW Fair Trading >> 13 32 20
Australian Competition & Consumer Commission (ACCC) >> 1300 302 502

Human Rights:

Australian Human Rights Commission

1300 369 711  

TTY - 1800 620 241

OSHC and Youth Services: 

NSW Ombudsman Office

1800 451 524


NSW Dept of Education & Communities

1800 619 113

 

 

 

We connect with you every step of the way

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We acknowledge the Traditional owners of the land on which we meet, walk, work and live. We acknowledge the elders past and present and the care they have given this country.

Registered training organisation

3Bridges Community Limited
3Bridges Community is registered as a charity with the Australian Charities and Not-for- profits Commission

ABN: 96039601269 | ACN: 607053127 | RTO 41056 | Builders Licence No. 298633C. Our organisation has been certified by BSI to ISO 9001:2015 and NSW Disability Services Standards under certificate numbers FS537478 and 632737.

Excellence – We Value Quality
3Bridges Community is committed to providing quality services in a professional and consistent manner that meets its customers’ requirements. 3Bridges Community prides itself on providing innovative solutions to customer service requirements. The company strives to meet customer expectations and seek to provide a high standard of service at all times which meets the relevant statutory requirements.