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Feedback and complaints

Tell us what you think?

If you would like to provide us with feedback on ways we can improve our services or if you have a complement, please fill out a short feedback form.

If you have a formal complaint or would like to raise a concern with us you can either:

If you have concerns about any aspect of your aged care experience (or a loved one's), it’s important you raise them. You can either raise your concern with us (see above) or you can contact any of the following organisations.

My AgedCare – Feedback and Complaints

Visit website
Call: 1800 200 422

National Aged Care Advocacy Line

Visit website
Call: 1800 700 600

Older Persons Advocacy Network (OPAN)

Visit website
Call: 1800 700 600

NSW Elder Abuse Helpline and Resource Unit

Visit website
Call: 1800 628 221

Aged Care Quality and Safety Commission

Visit website
Call: 1800 951 822

Dementia Australia

Visit website

National Dementia Helpline

Call: 1800 100 500

Carers Gateway

Visit website
Call: 1800 422 737


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We acknowledge the Traditional owners of the land on which we meet, walk, work and live. We acknowledge the elders past and present and the care they have given this country.

Registered training organisation

3Bridges Community Limited
3Bridges Community is registered as a charity with the Australian Charities and Not-for- profits Commission

ABN: 96039601269 | ACN: 607053127 | RTO 41056 | Builders Licence No. 298633C. Our organisation has been certified by BSI to ISO 9001:2015 and NSW Disability Services Standards under certificate numbers FS537478 and 632737.

Excellence – We Value Quality
3Bridges Community is committed to providing quality services in a professional and consistent manner that meets its customers’ requirements. 3Bridges Community prides itself on providing innovative solutions to customer service requirements. The company strives to meet customer expectations and seek to provide a high standard of service at all times which meets the relevant statutory requirements.