We are committed to ensure transparency and accountability to our stakeholders
Our governance framework is aligned to the Governance Standards articulated by the Australian Charities and Not-for-Profit Commission.
Our governance and customer service systems are certified against ISO 9001:2015 Quality Management System by BSI under certificate no. FS537478.
In this Section
Our Company Constitution sets out our purpose and overall governance framework.
We are overseen by a volunteer board of directors.
The composition of the Board reflects the skills, qualifications, knowledge and experience needed to achieve our vision.
The board is supported by three subcommittees including:
Finance and Audit Committee
Nominations and Governance Committee
Human Resources and Remuneration Committee
Day to day management
The Board has established a management team structure with Directors leading four functional areas including Finance, Operations and Integration, Community Capacity and Reframing Ageing.
The management team have been recruited with specific skills and qualifications. These include undergraduate and/ or post graduate qualifications in management, public administration, accounting, social work and project management.
The management team follow key performance indicators and have day to day responsibility for service delivery, financial management and continuous improvement.
3Bridges Community respects the privacy of clients, team members and other workplace participants. We are committed to ensuring that all Board members, staff and volunteers involved in the management of the organisation comply with their obligations (where applicable) under the Privacy Act 1988 and Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Commonwealth).
Our company is committed to the Australian Privacy Principles and has reviewed this policy to ensure it is aligned to the new harmonised privacy principles. Our Board does not condone the abuse of privacy of clients, team members and other workplace participants and has therefore produced clear policy and procedure for team members to follow.
3Bridges Community’s Client Protection Policy aims to reduce the risk of abuse occurring, and to ensure that a caring and appropriate response is taken should abuse occur.
Grievances, complaints or suggestions
3Bridges Community recognises the value and importance of client input and feedback on services as a vital process for continuing improvement. Grievances and complaints are taken into account in all evaluations of services as to the quality of service provision.
It is recognised that a number of our programs have additional requirements and this policy should be read in conjunction with service specific policies and procedures. 3BC Board has therefore developed clear guidelines for team members in grievance and complaints management.
If you would like to make a confidential complaint about one of our staff members, volunteers or programs you have the following options:
Phone: 1300 327 434
1/72 Carwar Avenue,
Carss Park, NSW 2221