Our Company Constitution sets out our purpose and overall governance framework.
Our governance framework is aligned to the Governance Standards articulated by the Australian Charities and Not-for-Profit Commission.
Our governance and customer service systems are certified against ISO 9001:2015 Quality Management System by BSI under certificate no. FS537478.
We are overseen by a volunteer board of directors.
The composition of the Board reflects the skills, qualifications, knowledge and experience needed to achieve our vision.
The board is supported by three subcommittees including:
The Board has established a management team structure with Directors leading four functional areas including Finance, Operations and Integration, Community Capacity and Reframing Ageing.
The management team have been recruited with specific skills and qualifications. These include undergraduate and/ or post graduate qualifications in management, public administration, accounting, social work and project management.
The management team follow key performance indicators and have day to day responsibility for service delivery, financial management and continuous improvement.
3Bridges Community respects the privacy of clients, team members and other workplace participants. We are committed to ensuring that all Board members, staff and volunteers involved in the management of the organisation comply with their obligations (where applicable) under the Privacy Act 1988 and Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Commonwealth).
Our company is committed to the Australian Privacy Principles and has reviewed this policy to ensure it is aligned to the new harmonised privacy principles. Our Board does not condone the abuse of privacy of clients, team members and other workplace participants and has therefore produced clear policy and procedure for team members to follow.
3Bridges Community’s Client Protection Policy aims to reduce the risk of abuse occurring, and to ensure that a caring and appropriate response is taken should abuse occur.
3Bridges Community recognises the value and importance of client input and feedback on services as a vital process for continuing improvement. Grievances and complaints are taken into account in all evaluations of services as to the quality of service provision.
It is recognised that a number of our programs have additional requirements and this policy should be read in conjunction with service specific policies and procedures. 3BC Board has therefore developed clear guidelines for team members in grievance and complaints management.
Email: admin.carsspark@3bridges.org.au
Phone: 1300 327 434
In writing:
3Bridges Community,
1/72 Carwar Avenue,
Carss Park, NSW 2221
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3Bridges Community Limited
3Bridges Community is registered as a charity with the Australian Charities and Not-for- profits Commission
ABN: 96039601269 | ACN: 607053127 | RTO 41056 | Builders Licence No. 298633C. Our organisation has been certified by BSI to ISO 9001:2015 and NSW Disability Services Standards under certificate numbers FS537478 and 632737.
Excellence – We Value Quality
3Bridges Community is committed to providing quality services in a professional and consistent manner that meets its customers’ requirements. 3Bridges Community prides itself on providing innovative solutions to customer service requirements. The company strives to meet customer expectations and seek to provide a high standard of service at all times which meets the relevant statutory requirements.
