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We are committed to ensure transparency and accountability to our stakeholders

Governance

Our Company Constitution sets out our purpose and overall governance framework. 

Our governance framework is aligned to the Governance Standards articulated by the Australian Charities and Not-for-Profit Commission. 

Our governance and customer service systems are certified against ISO 9001:2015 Quality Management System by BSI under certificate no. FS537478.

 

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Our Company Constitution sets out our purpose and overall governance framework.

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Our board

We are overseen by a volunteer board of directors. 

The composition of the Board reflects the skills, qualifications, knowledge and experience needed to achieve our vision.

The board is supported by three subcommittees including:

  • Finance and Audit Committee
  • Nominations and Governance Committee
  • Human Resources and Remuneration Committee

 

Day to day management

The Board has established a management team structure with Directors leading four functional areas including Finance, Operations and Integration, Community Capacity and Reframing Ageing.

The management team have been recruited with specific skills and qualifications. These include undergraduate and/ or post graduate qualifications in management, public administration, accounting, social work and project management.

The management team follow key performance indicators and have day to day responsibility for service delivery, financial management and continuous improvement.

Privacy

3Bridges Community respects the privacy of clients, team members and other workplace participants. We are committed to ensuring that all Board members, staff and volunteers involved in the management of the organisation comply with their obligations (where applicable) under the Privacy Act 1988 and Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Commonwealth).

Our company is committed to the Australian Privacy Principles and has reviewed this policy to ensure it is aligned to the new harmonised privacy principles. Our Board does not condone the abuse of privacy of clients, team members and other workplace participants and has therefore produced clear policy and procedure for team members to follow.

Download our Privacy Policy (OM1)

Client protection

3Bridges Community’s Client Protection Policy aims to reduce the risk of abuse occurring, and to ensure that a caring and appropriate response is taken should abuse occur.

View our Client Protection Policy (OM6)

Grievances, complaints or suggestions

3Bridges Community recognises the value and importance of client input and feedback on services as a vital process for continuing improvement.  Grievances and complaints are taken into account in all evaluations of services as to the quality of service provision.  

It is recognised that a number of our programs have additional requirements and this policy should be read in conjunction with service specific policies and procedures. 3BC Board has therefore developed clear guidelines for team members in grievance and complaints management.

View our Grievance and Complaints Management Policy (OM19)

If you would like to make a confidential complaint about one of our staff members, volunteers or programs you have the following options:


Email: admin.carsspark@3bridges.org.au
Phone: 1300 327 434

In writing:
3Bridges Community,
1/72 Carwar Avenue,
Carss Park, NSW 2221

Notice of the 2020 Annual General Meeting (AGM) of 3Bridges Community Limited

The company’s Annual General Meeting of members of 3Bridges Community Limited will be held as follows:
Date: Thursday, 26 November 2020
Time: Commencing 6:30pm, Concluding 7:00pm
Location: Penshurst Community Centre, 23 St Georges Road, Penshurst NSW

Meeting papers (agenda and attachments) were distributed to voting members on 7 September 2020.
This meeting will be held in accordance with our COVID-19 Safety Management Plan. 

  • Attendees must RSVP prior to the event.
  • Restrictions will be placed on the number of attendees.
  • Social distancing will be in place with the event being seated.
  • Hand sanitiser will be present on all tables and the registration desk.
  • A Contact Tracing Register will be maintained. If you are not on the list, unfortunately you will not be allowed to enter the event.

To confirm your attendance at the AGM please email Dayle Schirripa by 10th November 2020 to Dayle.Schirripa@3bridges.org.au.

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We acknowledge the Traditional owners of the land on which we meet, walk, work and live. We acknowledge the elders past and present and the care they have given this country.

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3Bridges Community Limited
3Bridges Community is registered as a charity with the Australian Charities and Not-for- profits Commission

ABN: 96039601269 | ACN: 607053127 | RTO 41056 | Builders Licence No. 298633C. Our organisation has been certified by BSI to ISO 9001:2015 and NSW Disability Services Standards under certificate numbers FS537478 and 632737.

Excellence – We Value Quality
3Bridges Community is committed to providing quality services in a professional and consistent manner that meets its customers’ requirements. 3Bridges Community prides itself on providing innovative solutions to customer service requirements. The company strives to meet customer expectations and seek to provide a high standard of service at all times which meets the relevant statutory requirements.